Thinky Creates Refund Policy
This policy explains when payments to Thinky Trading and Marketing W.L.L., Doha, Qatar, trading as Thinky Creates ("Thinky", "we"), are refunded. It forms part of the Terms of Service. All prices are in Qatari Riyals (QAR) unless your invoice states otherwise.
1. Subscriptions. Subscription fees are charged in advance for each billing period (monthly or yearly) and are not refunded for a period that has started, in full or in part, including when you cancel during the period, reduce your plan, or stop using the Service. Cancelling stops the next renewal; your access continues until the end of the period you have paid for (see the Cancellation Policy). Prices exclude VAT or similar taxes where they apply; taxes are shown on the invoice.
2. Setup fees. A one-time setup fee covers the preparation of your workspace and is not refundable once your workspace has been created.
3. AI credits. AI credits bought as a top-up are non-refundable and cannot be exchanged for cash, transferred to another account, or carried over after your subscription ends. Credits included in your plan are for the billing period stated in the plan. Messaging fees charged by Meta (WhatsApp conversation charges) are billed by Meta to your own account and are outside this policy.
4. Plan changes. A change of plan takes effect at your next renewal, and the new price applies from then. No refund or credit is given for the difference in the current period. If we agree to apply an upgrade immediately at your request, we invoice the difference for the rest of the period.
5. When we do refund. We refund, in full, to the original payment method:
- a payment taken in error — for example a duplicate charge, or a charge after a cancellation that had already taken effect;
- a payment for a workspace we were unable to provide — if we cannot create your workspace within 5 business days of payment and you ask us to cancel the order;
- where a refund is required by law.
6. Service failures. If the Service is unavailable for a prolonged period through our fault, we may, at our discretion, credit your account for the affected time. A credit is applied to a future invoice and is not paid out in cash.
7. Module trials. A one-month trial of an additional module is free of charge; nothing is charged, so nothing is refunded. If you do not subscribe to the module by the end of the trial, it is switched off as described in the Cancellation Policy.
8. How to request a refund. E-mail create@thinkycreates.com from your account's billing e-mail within 30 days of the charge, with your invoice number and the reason. We reply within 5 business days. Approved refunds are sent to the card or account used for the payment within 14 days of approval; how quickly it appears depends on your bank.
9. Chargebacks. Please contact us before disputing a charge with your bank; most issues are resolved faster directly. While a chargeback is open, we may suspend the affected subscription.
10. Contact. Thinky Creates, Thinky Trading and Marketing W.L.L., Doha, Qatar — create@thinkycreates.com.