How to delete your data — Thinky Creates

If you are a shopper who messaged a business using Thinky OS (WhatsApp, Messenger or Instagram): The business you contacted controls your conversation data. To delete it, message that business or contact it through its website and ask for your data to be deleted; the business can delete your conversation and contact record from its Thinky OS instance immediately. You can also send us your request at create@thinkycreates.com with the business name and the phone number or account you used; we will forward it to the business and confirm completion. To stop receiving campaign messages, reply STOP to any message.

If you are a user of a business account on Thinky OS (staff, manager, owner): Ask your organisation's administrator to delete your user account in Users & Permissions, or e-mail create@thinkycreates.com from your work address.

If you are a Customer (business) ending your subscription: Request a final data export and deletion at create@thinkycreates.com. Your workspace stays read-only for 30 days after your subscription ends so you can export your data; your instance and its database are deleted 90 days after the subscription ended, and encrypted backups within 60 days after that. We confirm in writing when deletion is complete.

Facebook / Instagram data deletion callback: if you remove the "Thinky OS" app from your Facebook or Instagram account settings, Meta notifies us and we delete the access tokens and account identifiers associated with that connection; the owning business can delete related conversation data as described above.

Timeline: requests are processed within 30 days. We will ask for verification only as needed to confirm you are the person or business concerned.

Contact: create@thinkycreates.com